Returns Policy

Motor Freight / LTL Shipments: All merchandise must be thoroughly inspected and counted before signing for and accepting the delivery. Iron Valley® Supply is not responsible for shortages on shipments signed for as “complete.”

1. Damaged Shipments - If you receive a damaged shipment, please follow these steps immediately:
   
   
   • Notify both the carrier and your Iron Valley® Supply Account Manager before accepting the shipment.
   • The carrier’s representative must inspect the merchandise and original shipping carton before any claim can be processed.
   • Do not discard or destroy any packaging or cartons.
   • Take clear photos of the damaged shipment, including all sides of the packaging and shipping labels.
     
     Important: Please do not refuse a shipment without first contacting Iron Valley® Supply. Refused shipments will result in a 10% restocking fee and/or freight chargebacks to your account.
     
     Iron Valley® Supply will work with you, our dealer partner, to replace damaged items or issue the appropriate credit.
     
     
2. Returns & Restocking - To ensure prompt and accurate processing of returns, the following steps are required:
   
   
   1. Return Authorization Required - You must obtain a Return Authorization (RA) Number from your Account Manager prior to returning any merchandise. RA numbers are valid for 14 days from the date of issuance.
   2. Return Procedure
      1. Each returned shipment must display the RA number clearly on the outside of the package.
      2. Repack items in a plain outer carton. Do not mark or write on the factory-original packaging.
      3. All items must be in original, unmarked factory packaging and in resalable condition. Items that are not in resalable condition will be refused and returned to the sender at your expense.
   3. Return Timeframes & Conditions
      1. Full credit will be issued for Iron Valley® Supply errors if returned within 30 days of the invoice date.
      2. Returns due to dealer ordering errors are accepted within 30 days of the invoice date. The dealer is responsible for all return freight charges.
      3. No returns will be accepted after 30 days.
   4. Additional Return Rules
      1. All returns must be shipped prepaid. No freight collect or COD returns will be accepted.
      2. Absolutely no returns will be accepted unless the goods are in unmarked, factory-original packaging and in resalable condition.
         
         
         
3. Warranty - Iron Valley® Supply does not warrant, nor imply any warranty other than the warranties supplied by the manufacturers of the products we offer for resale.