Network Administrator  / IT Support Specialist

Job Description

Iron Valley™ Supply Co. was founded in 1986 in Birmingham, Alabama. This privately-held wholesale distributor is a leading supplier of shooting sports and outdoor products. As a distributor of more than 150 of the nation's foremost brands and products, Iron Valley™ Supply Co. provides unsurpassed customer service, product knowledge and support to our dealers in hunting, shooting sports, and outdoor equipment. Our passion is rooted in the outdoor community, and we are steadfastly committed to serve as the Adventure Culture’s Storehouse.

Job Summary:

The Network Administrator / IT Support Specialist is responsible for maintaining and troubleshooting the organization’s network infrastructure while providing day-to-day IT support for end users. This role ensures reliable, secure, and efficient technology operations across the company. The position reports to the Vice President of Information Technology and plays a key role in supporting both strategic IT initiatives and hands-on support needs.

Duties/Responsibilities:

• Install, configure, and maintain network equipment including routers, switches, firewalls, and wireless access points to ensure secure, high-performance connectivity.
• Provide technical support for desktops, laptops, mobile devices, and peripheral hardware (printers, VoIP phones, scanners, etc.).
• Manage user accounts, permissions, and email services within Microsoft 365, Google Workspace, and other enterprise applications.
• Perform proactive monitoring, diagnostics, and log analysis to ensure uptime and minimize service disruptions.
• Troubleshoot and resolve connectivity, hardware, and software issues in a timely manner.
• Implement and maintain data backup, disaster recovery, and endpoint security measures.
• Maintain IT documentation, including network diagrams, system configurations, and troubleshooting guides.
• Collaborate with IT leadership to evaluate new technologies, manage vendor relationships, and plan for system upgrades.
• Participate in on-call rotations and provide support during critical incidents or planned maintenance.
• Performs other duties as assigned

Required & Preferred Qualifications

Technical Skills
• Strong troubleshooting and diagnostic abilities for both network and end-user issues.
• Proficiency in Windows Server, Active Directory, DNS, DHCP, and Group Policy management.
• Hands-on experience with Cisco ASA routers/switches, VPNs, and firewalls.
• Familiarity with monitoring tools such as PRTG or SolarWinds.
• Understanding of cybersecurity best practices, endpoint protection, and access controls.
• Experience with cloud platforms (Microsoft 365, Google Workspace) and VoIP solutions (RingCentral).
Soft Skills
• Excellent interpersonal and customer service skills.
• Strong written and verbal communication for working with both technical and non-technical users.
• Highly organized with strong attention to detail.
• Ability to work independently, manage multiple priorities, and collaborate within a team.

Education & Experience

• Associate’s degree in Computer Science, Information Technology, or related field required; Bachelor’s degree preferred.
• 3–5 years of experience in IT support and network administration.
• Certifications such as CompTIA A+, Network+, Security+, or Cisco CCNA strongly preferred.
• Experience with Windows networking administration, Google Workspace, RingCentral, DocuSign, and MS Office products preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• May be required to be on-call or work long hours in case of network malfunction.
• Must be able to travel as needed.