KEY Account Representative

Job Description

Iron Valley™ Supply Co. was founded in 1986 in Birmingham, Alabama. This privately-held wholesale distributor is a leading supplier of shooting sports and outdoor products. As a distributor of more than 150 of the nation's foremost brands and products, Iron Valley™ Supply Co. provides unsurpassed customer service, product knowledge and support to our dealers in hunting, shooting sports, and outdoor equipment. Our passion is rooted in the outdoor community, and we are steadfastly committed to serve as Your Shooting Sports Source.

Job Summary:

The Key Account Representative is responsible for the day-to-day management and execution of Iron Valley Supply's largest retail partnerships. Working closely with the Director of Business Development, this position ensures strategic initiatives are successfully implemented while providing exceptional customer service and operational support to key accounts.

The Key Account Representative serves as the primary point of contact for tactical account activities, including order management, promotional execution, inventory coordination, reporting, forecasting, and issue resolution. This position partners cross-functionally with Sales, Purchasing, Marketing, Operations, and Customer Service to deliver outstanding customer experience while supporting revenue growth and profitability.

Responsibilities:

• Support the Director of Business Development in managing assigned national, regional, and strategic retail accounts.
• Serve as the primary contact for daily customer communication, order management, and operational support.
• Coordinate the execution of promotional programs, new product launches, and customer initiatives.
• Monitor inventory availability and collaborate with Purchasing to ensure customer needs are met.
• Maintain accurate customer forecasts and communicate anticipated demand across internal departments.
• Prepare customer sales reports, inventory analysis, scorecards, and business review materials.
• Coordinate pricing updates, promotional schedules, and assortment changes with internal teams.
• Resolve customer issues related to orders, shipping, inventory, pricing, and service in a timely manner. 
• Monitor account performance and identify opportunities to improve sales, profitability, and operational efficiency.
• Collaborate with Marketing to support customer-specific advertising, merchandising, and promotional activities.
• Maintain accurate customer information, opportunities, and activity within the company's CRM system.
• Participate in customer meetings, business reviews, and industry events as needed.
• Develop strong working relationships with customer buying teams and internal stakeholders.
• Support additional projects and initiatives as assigned by the Director of Business Development.

Desired Qualifications/Skills:

• Bachelor’s degree in business, marketing, or related field (or equivalent industry experience).
• Minimum 3 years of experience in account management, sales, customer success, or business development.
• Experience within the firearms, shooting sports, outdoor products, or sporting goods industry preferred.
• Strong organizational and project management skills with exceptional attention to detail. 
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities while meeting deadlines in a fast-paced environment.
• Strong analytical skills with experience interpreting sales and inventory data.
• Proficient in Microsoft Office Suite, especially Excel and PowerPoint.
• Experience using CRM and ERP systems preferred.
• Self-motivated with the ability to work independently and collaboratively across departments.
• Strong customer service mindset with excellent problem-solving and relationship-building abilities.
• Willingness to travel up to 20%.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 10 pounds occasionally
• Must be able to travel as needed